We're often asked
questions about Donate Planet.

Here are the answers to some of them.
If you don't find the answers you're looking for please contact us.

Questions & Answers

How do I know my transactions are secure?

Donate Planet takes your security very seriously. This website utilises a 256 bit encrypted extended validation SSL Certificate from GeoTrust which encrypts your credit card and personal information during the payment process. This technology is used on thousands of eCommerce sites every day.

All transactions on Donate Planet are processed using Eway, one of the world's leading online transaction providers. Your details are not stored by Donate Planet, but are held off-site by Eway using an encrypted token.

Do you give my personal information to third parties?

For each donation, Donate Planet only provides the relevant charity with the name of the donor, and the amount of the donation. Donate Planet doesn’t give any other details to charities, and never sends any information to third parties. If you’d prefer your name not be sent to your charity, then you can choose to donate anonymously when you check-out, or mark this preference in your Donate Planet account dashboard.

Can I pay via direct debit from a nominated account?

For your security, Donate Planet lets you make donations with your credit card. That way, you don’t have to provide your bank account details.