We're often asked
questions about Donate Planet.

Here are the answers to some of them.
If you don't find the answers you're looking for please contact us.

Recent popular questions

What can I do if a charity I want to donate to is not listed?

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How do I know my donations are reaching the Charity or Appeal?

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Why does Donate Planet retain 6.2% of donations?

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Questions & Answers

Can a donation be refunded if I change my mind?

Please choose carefully. We do not normally give refunds if you simply change your mind or make an incorrect selection. Under exceptional circumstances Donate Planet will consider your refund request. Please contact us.

View refund policy here »