We're often asked
questions about Donate Planet.

Here are the answers to some of them.
If you don't find the answers you're looking for please contact us.

Questions & Answers

How can I create my own Fundraising Campaign page on Donate Planet?

You can become a fundraiser for your favourite charities by using the ‘Fundraisers’ tab on Donate Planet. Click on the green ‘Start fundraising’ button to create your event, and then contact your network of family, friends and colleagues to support you to reach your goal.

Can I participate in an existing event and raise funds for charity?

Yes you can. Use the ‘Fundraisers’ tab on Donate Planet, then click on the ‘Start fundraising’ button to create your own fundraising activity. Then contact your network of family, friends and colleagues to support you to reach your goal. If your favourite charity is not yet registered on Donate Planet then please contact us so we can get in touch with them.

Can I raise funds for more than one charity?

Yes you can. At Donate Planet it is so simple to set up separate pages for each beneficiary charity that you can be fundraising for more than one charity and planning to participate in more than one event all at the same time.

What if I am part of a fundraising team?

We’ve made it simple for each team member to set up their own Fundraising Campaign page and contact their network of family, friends and colleagues to support them.

How can I find my friend so I can make a donation?

Just type their first or last name into the search box, and you’ll be able to see each of the fundraising campaigns they have created; you can then choose which one you wish to support.

Do I have to be part of an organised event to fundraise for a Donate Planet charity?

No. You might wish to undertake your own individual personal challenge to fundraise for your chosen charity.

I want to Fundraise for a particular event that my charity is holding – how do I do this on Donate Planet?

Check whether your charity has set up a special Campaign for this event on Donate Planet. Campaigns are listed underneath the list of Charities in the Fundraising dropdown menu. If your charity hasn’t set up a campaign, simply link your fundraising to the charity directly.

I'm looking for a specific event to link my Donate Planet fundraising campaign. Where can I find it?

An event doesn’t need to be featured as a charity Campaign on Donate Planet for you to start fundraising. Simply title your fundraising campaign to reflect the event you’ll be participating in and link it directly to the Donate Planet charity you wish to raise money for.

For example, someone wishing to run in the City to Surf event to raise money for The Starlight Foundation would set up their campaign page and entitle it ‘City to Surf – John Smith’ and link it directly to The Starlight Foundation.

What is the difference between a Charity, an Appeal, and a Fundraising Campaign?

A charity registered with Donate Planet is able to set up an Appeal to coincide with a particular fundraising period or event that they are holding during a year. An Appeal is created to last for a certain period of time before it expires, whereas a Charity is listed permanently. A Fundraising Campaign has been set up by an individual or group to raise money for a Charity or an Appeal. Fundraising Campaigns can be found under 'Fundraiser's in the main menu, or through the search function.

I’ve created my Fundraising Campaign, but attached it to the wrong charity/appeal. What do I do now?

Don’t panic! If you’ve just created your campaign, simply log into Donate Planet and select ‘My campaigns’ from your dropdown login menu. All your campaigns will be listed – choose the campaign that you wish to cancel and click on ‘cancel’. You will then need to set up a new fundraising page.

Our charity has an event coming up and we want to assist our Fundraisers in setting up their Fundraising pages. Can we do this?

Yes. If you have a name and email address for your Fundraiser, you’re able to register a Donate Planet donor profile for them and set a password on their behalf. You can then go on to create their fundraising page, set a fundraising goal and add any text or images about your event. Your Fundraiser can then login to their page later and make any changes, or change their password if they wish.

I want to fundraise for a specific individual/group in my local community. Can I do this on Donate Planet?

If the individual or group is registered as a charity/cause with Donate Planet, you will be able to fundraise on their behalf.

Our charity has an upcoming event where participants will be raising money for us. Do we need to register or create a special campaign on Donate Planet for this?

No. All your participants need to do is title their fundraising campaign to reflect the event they’ll be participating in and link it directly to your charity.

For example, if your charity had an upcoming 3 Day Bike Ride event, you would advise your fundraisers to set up their campaign page and entitle it ‘3 Day Bike Ride – John Smith’ and link their campaign directly to your charity.

Can I extend or change the date that my fundraising campaign expires?

Yes, you can do this by editing your fundraising campaign. Simply log into Donate Planet and select ‘My campaigns’ from your dropdown login menu. Select the campaign you wish to reactivate or edit and make your changes.

Can an individual or group in my local community register with Donate Planet so that I can start fundraising for them?

Yes. In order for a charity or cause to receive donations via Donate Planet, they need to register (click HERE for the registration page). Each charity or cause who wishes to register has to read and understand the Terms and Conditions of being a charity on Donate Planet. If their registration is approved, anyone wishing to fundraise can then establish a new fundraising campaign on their behalf. Any donations received by Donate Planet for that campaign will be sent directly to the bank account nominated by the charity/cause on their registration page.