We're often asked
questions about Donate Planet.

Here are the answers to some of them.
If you don't find the answers you're looking for please contact us.

Questions & Answers

How do I know my donations are reaching the Charity or Appeal?

Each charity has registered their financial details with Donate Planet, and all donations are processed according to an agreement between the charity and Donate Planet. All donations are regularly reconciled and all charities receive a regular statement listing all donations received on their behalf. Donate Planet is authorised by the Australian Tax Office to issue tax-deductible receipts to donors on behalf of DGR charities. Charities have full access to their own dashboard on Donate Planet, where they can verify all donations, receipts and deposits.

Can a donation be refunded if I change my mind?

Please choose carefully. We do not normally give refunds if you simply change your mind or make an incorrect selection. Under exceptional circumstances Donate Planet will consider your refund request. Please contact us.

View refund policy here »

How do I know my transactions are secure?

Donate Planet takes your security very seriously. This website utilises a 256 bit encrypted extended validation SSL Certificate from GeoTrust which encrypts your credit card and personal information during the payment process. This technology is used on thousands of eCommerce sites every day.

All transactions on Donate Planet are processed using Eway, one of the world's leading online transaction providers. Your details are not stored by Donate Planet, but are held off-site by Eway using an encrypted token.

Do you store my credit card details?

You can choose whether or not Donate Planet will remember your details. When you check-out, look for the tick-box next to “Would you like us to remember you next time?” You can change these settings in your Donate Planet account dashboard.

Why does Donate Planet retain 6.2% of donations?

Our 6.2% fee on donations helps to pay transaction and administrative costs that are part of any donation. This also helps us provide administrative services to charities around the financial management of their donations so they can focus on what they do best. Donate Planet is a not-for-profit foundation so any profits go back into helping charities achieve more.

Read more about how it works »

Why not just donate directly to the charity, what value does Donate Planet offer?

Donate Planet makes it easier for you to donate, because you can access a wide range of charities with just one account. You can even log in with your favourite social network account, which means one less password to remember. Donate Planet lets you keep track of all your donations and when it comes to tax time, you can download a tax receipt too. By centralising charity donations, Donate Planet allows charities to spend more time and money on delivering important social programs, rather than on administration. Donate Planet publishes direct contact details for all registered charities, but we do not pass on any donor details to any charities.

Can I pause my recurring donations and restart them again later?

Yes, in your Donate Planet account dashboard you can pause and resume your recurring donations, or change the frequency of recurring donations at any time.

How do I stop my recurring donations?

Simply log in to your Donate Planet account, and you can pause or cancel your recurring donations, or change the frequency of recurring donations anytime.

Can I pay via direct debit from a nominated account?

For your security, Donate Planet lets you make donations with your credit card. That way, you don’t have to provide your bank account details.

I would like to donate anonymously; can I do this?

Yes, you can donate anonymously. When you check-out, tick the box next to “I would like my donation to be anonymous”, or mark this preference in your Donate Planet account dashboard.

Is there any limit to the amount I can donate via Donate Planet?

No, you can donate as much as you wish, subject to the limit on your credit card or any other personal banking limits. All donations over $2 to DGR charities are tax deductible, using the email receipt sent by Donate Planet.

I have donated to a Fundraiser but my name hasn't appeared in their Activity Feed. Why?

If you checked (or didn't uncheck) the box which asks 'I would like my donation to be anonymous' at the checkout when you made the donation unfortunately, your name won't appear.

If you're absolutely certain that you didn't make your donation Anonymous, and if you're certain you made the donation (you will have received a transaction/tax receipt from us by email) and you name is still missing, please let us know.

Is my donation tax deductible?

Donations are tax deductible if they are over $2.00, and if they are made to an organisation that is endorsed as a Deductible Gift Recipient (DGR). Donate Planet charities that have DGR status carry the DGR icon on their feature pages. An organisation that has not-for-profit status doesn’t automatically have tax deductibility status. To find out more about DGR visit www.ato.gov.au