We're often asked
questions about Donate Planet.

Here are the answers to some of them.
If you don't find the answers you're looking for please contact us.

Questions & Answers

What can I do if a charity I want to donate to is not listed?

Donate Planet is working hard to bring a wide range of charities to you in one place. If you can’t find the charity you’re interested in, or they haven’t yet registered with Donate Planet, please consider contacting them and encouraging them to join the growing community at Donate Planet. You can also contact us at our contact page and we’ll get in touch with the charity on your behalf. Alternatively, you could donate to a similar charity or cause that is registered with Donate Planet.

How do I know my donations are reaching the Charity or Appeal?

Each charity has registered their financial details with Donate Planet, and all donations are processed according to an agreement between the charity and Donate Planet. All donations are regularly reconciled and all charities receive a regular statement listing all donations received on their behalf. Donate Planet is authorised by the Australian Tax Office to issue tax-deductible receipts to donors on behalf of DGR charities. Charities have full access to their own dashboard on Donate Planet, where they can verify all donations, receipts and deposits.

We’re a Charity registered with Donate Planet and we’re having difficulty logging in to our Dashboard. What is wrong?

Check that you’re logging in via the ‘Are You a Charity?’ panel at the bottom of the Home page. The login at the top of the page is for Donors. If that isn’t the problem, check that the email address you’re using is the same as the one that was entered when your charity was first registered; or that someone else who has accessed your dashboard hasn’t changed the email and password details. If none of this works, click on ‘I forgot my password’ under the Log In button, and you’ll receive email instructions on how to reset your password.

What is the difference between a Charity, an Appeal, and a Fundraising Campaign?

A charity registered with Donate Planet is able to set up an Appeal to coincide with a particular fundraising period or event that they are holding during a year. An Appeal is created to last for a certain period of time before it expires, whereas a Charity is listed permanently. A Fundraising Campaign has been set up by an individual or group to raise money for a Charity or an Appeal. Fundraising Campaigns can be found under 'Fundraiser's in the main menu, or through the search function.

I’ve created my Fundraising Campaign, but attached it to the wrong charity/appeal. What do I do now?

Don’t panic! If you’ve just created your campaign, simply log into Donate Planet and select ‘My campaigns’ from your dropdown login menu. All your campaigns will be listed – choose the campaign that you wish to cancel and click on ‘cancel’. You will then need to set up a new fundraising page.

Our charity has an event coming up and we want to assist our Fundraisers in setting up their Fundraising pages. Can we do this?

Yes. If you have a name and email address for your Fundraiser, you’re able to register a Donate Planet donor profile for them and set a password on their behalf. You can then go on to create their fundraising page, set a fundraising goal and add any text or images about your event. Your Fundraiser can then login to their page later and make any changes, or change their password if they wish.

Our charity has an upcoming event where participants will be raising money for us. Do we need to register or create a special campaign on Donate Planet for this?

No. All your participants need to do is title their fundraising campaign to reflect the event they’ll be participating in and link it directly to your charity.

For example, if your charity had an upcoming 3 Day Bike Ride event, you would advise your fundraisers to set up their campaign page and entitle it ‘3 Day Bike Ride – John Smith’ and link their campaign directly to your charity.

Can an individual or group in my local community register with Donate Planet so that I can start fundraising for them?

Yes. In order for a charity or cause to receive donations via Donate Planet, they need to register (click HERE for the registration page). Each charity or cause who wishes to register has to read and understand the Terms and Conditions of being a charity on Donate Planet. If their registration is approved, anyone wishing to fundraise can then establish a new fundraising campaign on their behalf. Any donations received by Donate Planet for that campaign will be sent directly to the bank account nominated by the charity/cause on their registration page.

We’re a cause/charity and we don’t have DGR (tax deductibility) status. Can we still register with Donate Planet?

Yes! Most causes or charities – particularly those that are community based – do not have tax deductibility status. You’re welcome to register with Donate Planet so that you’re able to receive donations. Rather than issue tax deductible receipts to donors, we will issue transaction receipts.

I’m not sure if our charity has DGR status. How can I check?

To check if your charity has DGR endorsement you can search your organisation’s ABN at the Australian Government's ABN Lookup site: www.abr.business.gov.au